Your privacy matters at Jẹ́AyéLọ.

1. Scope

This Privacy Policy applies to Jẹ́AyéLọ's website, mobile applications, merchant tools, booking and commerce services, and other services that link to this Policy. “Jẹ́AyéLọ,” “we,” “us,” and “our” refer to the Jẹ́AyéLọ entity operating the relevant service.

2. Information we collect

Information you provide

• Account details such as name, email, phone number, profile photo and registration information.
• Preferences such as interests, saved experiences and communities.
• Booking and transaction information such as reservations, tickets, orders and payment status.
• Reviews, messages, support requests and feedback.
• Merchant information such as business details, listings, contact and payout information.

Information collected automatically

• Device, browser, app, IP address, operating system and approximate location information.
• Usage information such as searches, views, clicks, bookings, purchases and interactions.
• Cookies, SDKs and similar technologies, subject to your settings and applicable law.

Information from other sources

We may receive information from merchants, experience providers, service providers, payment partners, fraud-prevention providers and other users where necessary to provide the service and permitted by law.

3. How we use information

• Create and manage accounts and profiles.
• Provide discovery, recommendations, bookings, ticketing, payments and requested services.
• Personalize experiences, content and offers.
• Facilitate plans, invitations, reservations and interactions you initiate.
• Process transactions, prevent fraud and protect users and merchants.
• Communicate about bookings, service updates, security and permitted marketing.
• Operate, maintain, troubleshoot and improve Jẹ́AyéLọ.
• Understand product usage and develop new features.
• Comply with legal obligations and respond to lawful requests.

4. Lawful bases for processing

Where applicable, we process personal data using an appropriate lawful basis, including consent, performance of a contract, compliance with a legal obligation, protection of vital interests, public interest, or legitimate interests.

5. AI, recommendations and personalization

Jẹ́AyéLọ uses AI and automated technologies to improve discovery and planning. Depending on the feature, these systems may use preferences, interactions, searches, location context and booking history to recommend experiences or help you plan.

AI recommendations are intended to assist you and do not guarantee that an experience will be suitable for you. Where applicable law provides rights relating to automated decision-making, we will provide the safeguards required by that law.

6. How we share information

We do not sell personal information as our business model. We may share information when necessary to operate the service, including with:

• Businesses and experience providers when needed to fulfil a booking, reservation, purchase or other request.
• Service providers supporting hosting, analytics, communications, payments, security and customer support.
• Professional advisers such as legal, accounting and audit providers.
• Authorities where required by law or necessary to protect rights, safety and security.
• Business transaction parties in connection with a merger, acquisition, financing, restructuring or sale of assets, subject to applicable requirements.

7. International data transfers

Some service providers or infrastructure may be located outside Nigeria. Where personal data is transferred across borders, we will use the safeguards and lawful mechanisms required by applicable data-protection law.

8. Data security

We use reasonable technical and organisational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, destruction and other unlawful processing. No internet service can guarantee absolute security, so please protect your account credentials and notify us if you suspect unauthorized activity.

9. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain transaction records, resolve disputes, prevent fraud, enforce agreements and comply with legal obligations. Exact periods may vary by data type and purpose.

10. Your privacy rights

Subject to applicable law and relevant exceptions, you may have rights to:

To make a request, contact us using the details below. We may need to verify your identity before completing certain requests.

11. Cookies and similar technologies

We may use cookies, SDKs, pixels and similar technologies to keep the service working, remember preferences, understand usage, improve performance and, where permitted, support marketing. Where required, we will provide appropriate choices or consent mechanisms.

12. Children and age requirements

Jẹ́AyéLọ is not intended for children below the minimum age permitted to use the relevant service under applicable law. We do not knowingly collect personal information from children in violation of applicable requirements. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

13. Changes to this Privacy Policy

We may update this Policy as Jẹ́AyéLọ evolves, legal requirements change or our data practices change. We will update the “Last updated” date and, where required, provide additional notice or obtain consent.

14. Contact us